Solved: Samsung Galaxy S7 Edge not charging

Anonymous · ‎14-07-2017

Hi - my son's phone stopped charging recently and we were told in store that we could get this fixed under warranty. However it has now been returned with the message that they couldn't find any fault with the charging components so essentially it's not their problem. I can claim on the insurance but it's a £60 excess which obviously I'm reluctant to pay given the next phone may also suffer from the same defect.

Reading some posts on other forums it seems that this is not an uncommon problem with the Samsung Galaxy phones.

So my question is whether it is worth pursuing this further with O2, or if I should just pay the excess and hope that we are luckier next time? Any guidance much appreciated

gmarkj · ‎14-07-2017

Definitely go to Samsung!

Try using a link from the below:

http://www.samsung.com/uk/support/product-repair/

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

jonsie · ‎14-07-2017

Have you tried a different charge lead or cleaning the port with a soft dry tooth bush? Personally I would deal with Samsung directly.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎14-07-2017

Were they able to demonstrate that the phone charged OK when they had it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-07-2017

Yes tried multiple charge leads, bag of rice just in case etc. May go directly to Samsung and see how i get on. Thanks!

gmarkj · ‎14-07-2017

Definitely go to Samsung!

Try using a link from the below:

http://www.samsung.com/uk/support/product-repair/

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Anonymous · ‎14-07-2017

They said it wouldn't charge but they couldn't find the fault, which seems a pretty weak response

MI5 · ‎14-07-2017

Totally unacceptable!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-07-2017

thanks for the tip and link!

Anonymous · ‎14-07-2017

Indeed. Faulty device + ineffective warranty + insurance excess = kerching!

Anonymous · ‎14-07-2017

Another story about anovo not actually doing anything

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