Solved: Samsung Galaxy S6 Unlock

Anonymous · ‎16-08-2017

I have an S6 on a Pay Monthly contract (via Carphone Warehouse) which is nearing it's end. I have contacted O2 to request a network unlock (via the chat service) but I am being told (twice now) that I must go to Carphone Warehouse to get it unlocked.

Carphone Warehouse tell me it's a job for O2 - the O2 website seems to back this up but the Chat advisors will not assist.

Can anyone point me in the right direction as to who is correct and who is telling me fibs?

Thanks in advance.

Edit: I've just spotted a thread that seems to indicate that it may be because my phone is already unlocked. Is this likely? I will try to test it later, but I'll be a little annoyed if I've made contact with O2 3 times (the second of which I was told the unlock code was on it's way via email...) an Carphone Warehouse twice and no-one thought to mention this...

MI5 · ‎16-08-2017

It won't be locked so nothing to do except insert your new sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-08-2017

It won't be locked so nothing to do except insert your new sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎16-08-2017

Phones are normally unlocked when you get them from CPW so yes, try another network sim. You can get free sims from any network online and no need to top them up. Don't get giffgaff or Tesco.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎24-08-2017

Hey @Anonymous did you find out if your phone was unlocked?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎24-08-2017

It came from CPW so it was definitely unlocked

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎24-08-2017

Thanks @MI5

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

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