Solved: Re: Samsung Galaxy S4 mini - stuck in a shutdown/r... - Page 2

Anonymous · ‎22-09-2015

I've had my S4 mini for about 2 years but this morning it has started getting stuck in a shutdown/restart loop but only when the wifi or mobile data is switched on. If they are off it still works as a normal phone with no problems.

I suspect an app is trying to download an update and that is causing the problem, but I've got no idea how to check or how to stop it from happening. Any suggestions?

Anonymous · ‎22-09-2015

It says rebooting top left corner but no android robot coming up. But it hasnt worked.:smileysad:

MI5 · ‎22-09-2015

Just tell me exactly what you are doing please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-09-2015

turning my phone off, pressing volume up button then home button then power button, holding them together.

MI5 · ‎22-09-2015

and it just then says "rebooting" and nothing else?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-09-2015

"recovery rebooting" is all it says

MI5 · ‎22-09-2015

Well that's completely stuck in a loop ain't it !
When you say this just happened this morning, was it after an app update, taking it off charge or anything else that coincided with it starting to play up?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-09-2015

everything was fine with it this morning, no update happened. Put my earphones in and within 5/10mins the phone started playing up.

MI5 · ‎22-09-2015

Have you tried turning off data and wifi to see if it stops it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-09-2015

Yes it stops when i turn my wifi and data off. Any ideas?

MI5 · ‎22-09-2015

Can you get into recovery mode then?
If so, make a back up and reset to factory to rule out software issues.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Samsung Galaxy S4 mini - stuck in a shutdown/restart loop

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