Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Anonymous
Posts: 0
Accepted Solution

Samsung Galaxy S3 not receiving texts

Hi all,

 

I have just transferred over to O2 just over a month ago and having been using the S3 with no problems until a few days ago where I stopped receiving texts. I can send and receive calls, send texts but not receive texts.

 

I have tried;

 

Resetting phone

Battery removal

Logging off O2 network and reinstating

Updating software

Resetting message centre

Switched SIMs instore (and waited 24hrs for second SIM)

Tried the SIM in another phone (iphone - still doesn't receive so not a handset issue)

 

I am now on a third SIM and have been asked to wait another 24hrs.

 

Unless the shop has an entire batch of faulty SIMs.....what else can I do (before the next 24hr wait that may not work either)?

 

Frustrated!

 

 

 

 

 

Posts: 109,114
Topics: 561
Solutions: 14,437
Registered: ‎04-04-2012

Re: Samsung Galaxy S3 not receiving texts

Nothing else you can try as you have identified it as a SIM issue, unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 81,353
Topics: 576
Solutions: 3,931
Registered: ‎04-01-2009

Re: Samsung Galaxy S3 not receiving texts

Seems to be sim or account related for definite. If this new sim doesn't fix the problem O2 will have to look at deleting your mail profile and setting it up again.