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Anonymous
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Kaspersky would not uninstall and has blocked my phone

Hi Ladies and Gentlemen, I installed a free months trial version of Kaspersky Internet security on my phone which ran out this month. I attempted to uninstall with the uninstall button which advised me the application could not be uninstalled, on the same note it had some Administration button. Of course I pressed the button and now I am completely logged out of my phone and presented with a password screen to enter a password. I have tried my mobile password, and the PUK code with no luck. Kaspersky helpline is not available on weekends so I am stuck! Any help greatly appreciated

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Posts: 108,646
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Registered: ‎04-04-2012

Re: Kaspersky would not uninstall and has blocked my phone

Maybe your Google password?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 27,019
Topics: 247
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Registered: ‎29-07-2008

Re: Kaspersky would not uninstall and has blocked my phone

The app will have set itself as device administrator using the password you set for it.

 

Kaspersky won't be able to help without it, Google is probably your only hope.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
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Re: Kaspersky would not uninstall and has blocked my phone

It's asking for a number password, I'm assuing Kaspersky will have to give me some code to unblock ...

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Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: Kaspersky would not uninstall and has blocked my phone

If you haven't yet set one it will be asking you to set a new one, give it a try and you may be ok.

 

Kaspersky won't have a password for you.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1