Hi there, I received my first Samsung Galaxy S2 from O2 in November 2012. At first all was great, then problems began - the phone switched itself off at random. The 'power on' button was as useless as a chocolate teapot. The only way was to remove the battery, reseat and then it automatically reboots. In December 2012, O2 took it back to repair...few days later back it came, apparently the phone needed software update...hmm...I'd checked for software updates through the phone (settings, phone etc) before I'd sent it back to O2 and no updates were available.
To cut a very long and boring story short, I've had a further 2 phones from O2 (Galaxy S2) and they've all had the same problem. In desperation, I've replaced the SD card, had a new sim, have only one app installed (facebook) and still I get the problem. The 3rd phone arrived on 21/1/2013 and has shut itself down 7 times since. Each time, I have to remove the battery etc. I'm exasperated. Worst of all, O2 simply say, we can offer you a replacement phone (what the hell for when they all seem to have the same problem). My hubbie and daughter both have the same phones but they do not have this issue. One is a vodaphone, the other O2 Business. I've been offered a different smartphone, but if I'd wanted an HTC or Sony Xperia that's what I would have chosen on upgrade. What I want is a WORKING Samsung Galaxy S2. No-one at O2 seems to want to find out what is causing this problem. I do not believe that I am the only one with this issue. Can anyone out there help?
