Solved: Samsung Android wifi issues

Anonymous · ‎26-09-2013

Hey all! have had nothing but problems with my galaxy s3 mini since bought it - most recently the phone is saying that it can detect wifi signals but for some reason will not connect - apparently there are issues obtaining an IP address and some sort of DNS problem/ network configuration. Also over past few months have had to factory reset at least 4 times to get rid of problems with play store not loading and messages galore about gapps processes etc not working.

Anyone experiencing similar problems??

perksie · ‎01-10-2013

Almost certainly a router issue, have you tried using your phone to connect to wi-fi elsewhere?

If it works that would confirm it.

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MI5 · ‎26-09-2013

Sounds like your software is corrupt. Usually these phones are very stable. I'd get it in for repair and have it checked out.

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Anonymous · ‎30-09-2013

been sent for repair twice now! said was repaired but same fault recurred. Eventually sent a replacement phone and guess what.... that did not work either! even brought it to o2 shop to check wasnt my wifi or hub and they confirmed problem with the phone

MI5 · ‎30-09-2013

This happens often unfortunately. The replacement phone you received would have been a refurbished phone which a customer had previously returned (possibly because of the same error). O2 just repackage and send them out again hoping that the new customer doesn't find the original problem.....

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Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎01-10-2013

i was sent another galaxy - did exactly the same thing - argued and was offered a sony xperia in its place - guess what - it does exactly the same thing! worse - when trying to resolve it i have knocked off my home wifi and it wont obtain an ip address now either!

jonsie · ‎01-10-2013

To be honest, after 3 different phones I would be looking at your home wifi router as the issue.

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MI5 · ‎01-10-2013

Something more than a phone issue here.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎01-10-2013

Almost certainly a router issue, have you tried using your phone to connect to wi-fi elsewhere?

If it works that would confirm it.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

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