Samsung Android wifi issues

[Anonymous]

Hey all! have had nothing but problems with my galaxy s3 mini since bought it - most recently the phone is saying that it can detect wifi signals but for some reason will not connect  - apparently there are issues obtaining an IP address and some sort of DNS problem/ network configuration.  Also over past few months have had to factory reset at least 4 times to get rid of problems with play store not loading and messages galore about gapps processes etc not working.

Anyone experiencing similar problems??

[MI5]

Sounds like your software is corrupt. Usually these phones are very stable. I'd get it in for repair and have it checked out.

[Anonymous]

been sent for repair twice now! said was repaired but same fault recurred.  Eventually sent a replacement phone and guess what.... that did not work either! even brought it to o2 shop to check wasnt my wifi or hub and they confirmed problem with the phone

[MI5]

This happens often unfortunately. The replacement phone you received would have been a refurbished phone which a customer had previously returned (possibly because of the same error). O2 just repackage and send them out again hoping that the new customer doesn't find the original problem.....

[Anonymous]

i was sent another galaxy - did exactly the same thing - argued and was offered a sony xperia in its place - guess what - it does exactly the same thing! worse - when trying to resolve it i have knocked off my home wifi and it wont obtain an ip address now either!

[jonsie]

To be honest, after 3 different phones I would be looking at your home wifi router as the issue.

[MI5]

Something more than a phone issue here.....

[perksie · Accepted solution]

Almost certainly a router issue, have you tried using your phone to connect to wi-fi elsewhere?

If it works that would confirm it.