Samsung A70 Camera

[LouT]

Hi everyone I have a 1 month old Samsung A70 and the camera app has stopped working. Every time I open the app I get a black screen. It won't change to a different mode or anything. It then closes down. The app was working perfectly until last week and then just stopped.
I can't see anything obvious blocking access to the app.
Has anyone else had this issue? Help would be appreciated as I'm feeling very foolish and frustrated.

[Cleoriff]

Hi @LouT 

Your best bet is to ring Samsung directly https://www.samsung.com/uk/support/service-centre/

Hope that helps and welcome to the forum

[MI5]

@LouT 

Try settings> Apps> find the camera app and open it.

Clear cache and data the force close.

Reboot your phone.

[TallTrees]

Hi @LouT 

Very sorry to hear that you are getting trouble with your Samsung A70 camera app.

I bought the Samsung Galaxy A70 a few months ago.   I use the camera alot and it is working perfectly.   I have used the video and the various camera options.

I can only say that MI5 may have a solution.  Can you get into a Samsung store near you? I  would do that first but if not then ring Samsung directly for an answer or advice.

Hope you can get a quick result. If you can spare the time, would very much appreciate it if you could let us know what happened. 

Good luck TallTrees 

[LouT]

My geek son tried that and it worked for all of 10 seconds I pressed one button and then an error message came up saying CAMERA NOT WORKING.

[TallTrees]

Hi @LouT
Then there's no question take it back. I bought mine from Samsung store in town. I wouldn't fiddle around with it. Best wishes TallTrees

[MI5]

@LouT what was the last app you installed before the camera started acting up ?

Whatever it was, try deleting it as sounds like something is messing with the camera app.

[liggerz87]

https://www.express.co.uk/life-style/science-technology/1152726/Samsung-Galaxy-S10-issue-lock-screen... could be to do with this if you updated

[liggerz87]

https://www.notebookcheck.net/Camera-failed-Note-9-and-Galaxy-S9-users-face-a-new-software-bug.42725... another link