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Level 1: Joiner
Posts: 1
Registered: ‎16-01-2018
Accepted Solution

SIM NETWORK UNLOCK PIN

My old phone that was originally with 02 keeps saying SIM network unlock pin when I try to put a different sim card in. I have phoned 02 and they sent me a code from 'an unlatching request' but it doesn't work. What do I do now. I want my daughter to be able to use the phone with an ID sim.

 

Thanks

Posts: 76,561
Topics: 480
Solutions: 8,827
Registered: ‎04-04-2012

Re: SIM NETWORK UNLOCK PIN

Unlocking help here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
Make sure it's an unlock code you have and not a PAC or PUK.
Which phone do you have?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 51,332
Topics: 597
Registered: ‎14-01-2013

Re: SIM NETWORK UNLOCK PIN

@LisaTrenholmHow to unlock here https://community.o2.co.uk/t5/How-to-guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

If its unblocking PUK code you require then by this time you may have to call customer servuces after this time

https://www.o2.co.uk/contactus

*The Game Is On*


Posts: 58,392
Registered: ‎04-01-2009

Re: SIM NETWORK UNLOCK PIN

An unlocking code will have letters and numbers. If you've been given an 8 digit number you have been given an unblocking code, that is a PUK not an unlocking/unlatching code. 

Level 5: Ponderer
Posts: 35
Registered: ‎21-08-2015

Re: SIM NETWORK UNLOCK PIN

That really depends on manufacturer Jonsie i got a unlocking code for a HTC thats 8 digits
I work for O2 but my comments and opinions posted here are solely my own and do not reflect those of Telefonica.
Posts: 58,392
Registered: ‎04-01-2009

Re: SIM NETWORK UNLOCK PIN


MacFra wrote:
That really depends on manufacturer Jonsie i got a unlocking code for a HTC thats 8 digits

Ah ok, I've only ever unlocked samsung and Nokia 

Level 5: Ponderer
Posts: 35
Registered: ‎21-08-2015

Re: SIM NETWORK UNLOCK PIN

No worries, just looked back on the request I’ve placed and I had 2 HTC’s come back as a 8 digit code and 1 Samsung. Could only go back 6 months as I had a little career break before so no email history Smiley Sad
I work for O2 but my comments and opinions posted here are solely my own and do not reflect those of Telefonica.