Solved: Re: S6 edge plus STUCK

Anonymous · ‎04-11-2016

My s6 edge plus is sometimes stuck on samsung logo or stuck on android is starting. I tried factory data reset wipe cache and i installed original rom via odin. Help! Plz

MI5 · ‎04-11-2016

The boot sector is not affected by normal flashing . It's like the bios on a PC. You can flash that part but only if rooted or by using special software.
If it's under warranty (2 years with Sammy) you are best to send it to them to fix.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎04-11-2016

Did it get any better for a while after you flashed it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-11-2016

Nope it was still stuck on the logo

MI5 · ‎04-11-2016

Sounds like the problem is in the boot sector then.
Are you still in warranty?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-11-2016

Im not sure if its under warranty. By the way what do u mean by boot sector

MI5 · ‎04-11-2016

The boot sector is not affected by normal flashing . It's like the bios on a PC. You can flash that part but only if rooted or by using special software.
If it's under warranty (2 years with Sammy) you are best to send it to them to fix.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-11-2016

I probably have warranty but dont wanna send the phone away as it is my only phone. Can i do it manually?

MI5 · ‎05-11-2016

@Anonymous wrote:
I probably have warranty but dont wanna send the phone away as it is my only phone. Can i do it manually?

It really needs to go to Samsung as I've mentioned above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-11-2016

Does it cost?

MI5 · ‎28-11-2016

Not if still under warranty which is 2 years.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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