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RCL
Level 4: Observant
Posts: 72
Registered: ‎13-09-2012

S6 edge charging cable

Hi I wonder if you can help please. My son has the edge and he has had problems with charging but this morning it looks like the cable has fried next to the connection joint on cable should he get his phone checked over please x

Posts: 69,048
Topics: 667
Registered: ‎14-01-2013

Re: S6 edge charging cable

[ Edited ]

Hi @RCL

This is not good at all. The phone and the cable need urgent review.....How old is the phone? Is it within the 14 day cooling off period? If so it could be returned to an O2 store for it to be swapped out...

If out of the 14 days then I would contact Samsung directly 0330 SAMSUNG (726 7864) 

http://www.samsung.com/uk/info/contactus.html

Edited to add...personally I would be wary about using this phone again until it was checked out. Something very wrong here

*The Game Is On*


RCL
Level 4: Observant
Posts: 72
Registered: ‎13-09-2012

Re: S6 edge charging cable

He got it on release day in April so I'll contact Samsung they are pretty good with turn around as used them for a tablet previously x

Posts: 69,048
Topics: 667
Registered: ‎14-01-2013

Re: S6 edge charging cable


@RCL wrote:

He got it on release day in April so I'll contact Samsung they are pretty good with turn around as used them for a tablet previously x


Samsung are good @RCL particularly with devices/accessories which could prove dangerous. Probably some issue with the cable or charging port....Either way.... it's up to them to advise and possibly replace

Let us know how you get on please?

*The Game Is On*


Posts: 67,782
Topics: 544
Solutions: 3,363
Registered: ‎04-01-2009

Re: S6 edge charging cable

Most phones using fast charge can get warm but something is wrong with it to actually melt the cable. He was using the genuine cable that came with the phone? As said return the phone to Samsung and get it checked over.

Posts: 86,570
Topics: 528
Solutions: 10,868
Registered: ‎04-04-2012

Re: S6 edge charging cable

The fast charge unit that comes with the S6 is capable of delivering a regulated 2 amps.
If a non compatible cable or a slightly damaged cable is used the current will burn through very quickly.
I would expect the phone to be fine but worth getting it checked too and make sure you only use a 2 amp rated cable at all times.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
RCL
Level 4: Observant
Posts: 72
Registered: ‎13-09-2012

Re: S6 edge charging cable

It is the original cable with the phone
Samsung are going to replace it and check the phone for me x
Posts: 86,570
Topics: 528
Solutions: 10,868
Registered: ‎04-04-2012

Re: S6 edge charging cable

That's the best thing to do.
Also, when removing the cable from phone, make sure you pull out the plug and not by pulling the cable as this can break wires inside it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 69,048
Topics: 667
Registered: ‎14-01-2013

Re: S6 edge charging cable

Good news @RCL I knew they would be quick..Smiley Wink

*The Game Is On*


RCL
Level 4: Observant
Posts: 72
Registered: ‎13-09-2012

Re: S6 edge charging cable

They were really good when the battery went on the samsung tab we have it was back within 5 days of sending it so hope fully this will be the same xxx as my son uses it for going backwards and forwards to his hospital appointments xx