S4 Delayed?

[Anonymous]

Hey all.

As usual a complaint has brought a new member to the forum. I do apologise about that.

Being a bit of a tech nut I've weighed up the benefits of my 3rd HTC in a row, with it's consistently poor battery life but overall great experience against the plastic, but awesome UI of the S4.

I really liked the S2 so I decided I'd give it a go, it's got loads of great features I'd never use  which sounds appealing to me.

I went in earlier this week to my local O2 and preordered the S4 and I was told I'd get it in store on Friday (today) and I just had to wait for a text. I called O2 yesterday to see if they had any news on the preorder as tomorrow is the only morning I could really take a couple of hours off as I'm busy working Saturday and Sunday.

They had no idea about the order and told me that the store runs like a franchise and they don't share information. What? I was assured by the store when I preordered that I'd recieve it today as they hadn't had many pre orders so I trusted that information.

I call up this morning and no, they don't have any phones and they 'SHOULD' get them tomorrow. This is one of the biggest tech launches in the calender year, how can they delay it by a day? 

Did anyone else get this from their local store? I guess I should be happy that I'm going to get it tomorrow (if I can get away) as I read that many wont be getting there's for a week or so, but still, if you're guaranteed something and then they don't deliver it's annoying whatever the case is.

[Anonymous]

Does anyone know if the O2 stores will get give delivery tomorrow. I just believe this is just ridiculous ??

[Anonymous]

I agree with you

[Anonymous]

Totally believe these mobile companies doesn't have any respect for consumers. As Samsung should know even before the launch on the Internet there were a lot of people saying they are waiting for the S4. I never had a Samsung before this my first. I have iPhone 5 but want try Samsung to see if any good.

[Toby]

Hi JamaicanBredda,

Have you received your's yet? There has been a huge demand for the S4 and it's proving incredibly popular, but we're working to make sure everyone who is expecting one receives it as soon as possible.

Feel free to send me a private message if you want to discuss anything.

Cheers, Toby

[Anonymous]

I called the shop this morning.

The guy sounded annoyed to even hear the word Samsung. He said he expects to get the phones by the end of the week.

Again, if you don't know don't say. Just say that you have no idea. I said this to him but he seemed indifferent.

And why just working hard to send them out? What about those who actually got off their arse and went to the shop?

[Anonymous]

Has anyone received thiers yet?

I ordered on Friday 26th and have my order status as pending, but its out of stock so dont know how long ill be waiting.

those that pre ordered have you received yours?

thanks

[Toby]

Hi PhilUK,

The unprecedented demand for the S4 is affecting stocks across all channels of purchase. Rest assured, O2 is trying to make sure it is available to everyone who wants one as soon as possible.

I can understand that its frustrating to have to wait but I'll update you when I have more info. 

Many thanks, Toby

[Anonymous]

Very disapointed , pre-ordered on the 6th of April and was told there now I have to wait another 2 weeks? . Useless

[Anonymous]

I called a couple of other stores who said they'll be getting stock tomorrow but they're reserved for pre order folks from that store.

They said that because that store is a bigger store they get priority over the smaller ones.

When I preordered, on the 24th they said that they only had 3 and when I called on the Friday they said they only had 4. It seems they may be able to just rid a whole store of it's pre order list.

That's what I'd do.

But yea. It's a joke all round.

[Anonymous]

Toby. 

I appreciate your assistance but I don't understand how a company cannot know the day before that they have no stock to sell. It seems that Telefonica have been openly lying to us and it's employees.

I was under the impression that the preorder I was paying for reserved my phone for the day of release.

What should of happened is when I went in, they should have told me that I may not recieve one on the day. I was told that I shouldn't have a problem as there was only 3 pre orders.

It's very poor customer service and I will be making a complaint.