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Returning pay monthly phone after using it?

Anonymous
Not applicable

Bought my phone yesterday online (pay monthly), I've found a better deal elsewhere since, can I still return my phone even though I've opened it, turned it on etc? It's obviously undamaged but on my invoice it says returns have to be unused... It's an o2 refresh contract aswell if that makes any difference.

 

Also, do I have to return it by post or could I return it to a store?

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MI5
Level 94: Supreme
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You have to return it via the method you received it, so you need to post it back.
There should have been a returns label in your package but if not, call customer services for one
http://www.o2.co.uk/contactus
Take pictures of the condition before you return it and send it insured and tracked.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143422 Posts
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  • 27489 Solutions
Registered:
You have to return it via the method you received it, so you need to post it back.
There should have been a returns label in your package but if not, call customer services for one
http://www.o2.co.uk/contactus
Take pictures of the condition before you return it and send it insured and tracked.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
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jonsie
Level 94: Supreme
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Return everything as you received it in the packaging. You only pay for any usage. 

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