Problems with Sony Xperia SP

[Anonymous]

Dear All

My Sony Xperia SP becomes unresponsive when I call someone and it goes through to their voicemail. The screen goes black, I cannot disconnect and all I can do is remove the SIM card and restart - which becomes very tiresome. I have sent it to the o2 repair centre, which claimed there was no fault and returned it. The fault persists. I have ensured the software is up to date. o2 will do nothing apart from send it to be repaired again. Any suggestions? This phone is sending my stress levels through the roof.....

Simon

[viridis]

@MI5 sound familiar

[MI5]

Too familiar unfortunately....
Sell the phone and buy something else - You'll never fix it nor get anywhere with O2 repairs - I had the same issues with the same phone, and even I gave up in the end and bought a Z1 to replace the SP 😞

[Anonymous]

I remember years ago, Sony phones were always crashing when the handsets had hundreds of saved texts and emails on them. I'm going back a few years but deleting all these saved texts and emails stopped the handsets constantly crashing.

Is this the same for newer Xperia models? It might be worth a go?

Good luck

[MI5]

Not with the SP - I ran mine completely clean of anything and it still constantly crashed.
It was the 4.3 update that screwed the handset up and that was also the point that Sony decided they weren't going to update it any further - Result, a completely useless device unless you install a custom ROM which is very difficult on an O2 branded phone because of the locked bootloader..... but that's another long topic 😞

[Anonymous]

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@MI5 wrote:
Not with the SP - I ran mine completely clean of anything and it still constantly crashed.
It was the 4.3 update that screwed the handset up and that was also the point that Sony decided they weren't going to update it any further - Result, a completely useless device unless you install a custom ROM which is very difficult on an O2 branded phone because of the locked bootloader..... but that's another long topic 😞

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Fair enough. I was going back to the days of the W595, C902 etc and haven't had a sony since!!!

[MI5]

It's a shame because the Z range are fantastic but the cheaper models are just rubbish.....

[Anonymous]

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@MI5 wrote:
It's a shame because the Z range are fantastic but the cheaper models are just rubbish.....

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Yes, we have seen a lot of Z2's come into work and are very impressive......the camera is proberly the best i've seen.

[viridis]

Sony Z range is superb, problem is when the the lower ranges seem to pay for the advertising of z's
Not good and the ONLY exception are the compact z's, they are bloody brilliant too.

[Anonymous]

just had my experia sent in yet again 4th time in 12 months before you could not charge it and use it it went haywire so eventualy replaced the handset now the screen goes black and i cannot do anything with it txts calls etc still come in but i cannot answer them have asked them if it possible to change the handset for another make/model of same value i still have a nokia 6230 prolly one of the best phones ever no trouble with it at all even now