on 01-07-2020 12:44 - last edited on 01-07-2020 18:08 by Mike_T
I have a Samsung Galaxy s20 and it will not keep its connection with my wifi!!Every 2 minutes im having to reconnect to then get a message 'connection cannot be authenticated' it is driving me mental, good job i have a laptop lol, thanks in advance for any help, btw, ive tried resetting it and all that jazz and nothing is working!
on 01-07-2020 12:45
Have you tried forgetting the connection on your phone and then rebooting your router before trying to connect again?
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 01-07-2020 14:21
Apparently changing to a 5Ghz WiFi connection resolved on persons problems.
Someone else has reported fixing the issue by manually changing the MAC address of their phone (an alternative WiFi ID number).
Finally someone else set a static IP address and that seemed to fix their issue.
I would also check if there is an update due for the phone and the router in case the issue is at that end.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 03-07-2020 13:38
Hey @Annieg just checking if you are still having trouble with this or have you sorted this out?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?