Solved: Poor 4g

Anonymous · ‎09-09-2015

Hello, this is the first device I have had on 4g,
It's very slow and I feel my 3g was definitely faster and more reliable.
I struggle to connect to anything away from a reliable WiFi connenection, even then it still struggles and often I have no signal or GSM I think it is that appears on my bar, right now I'm in my lounge with only 1bar and struggling to do basic things
Chelsea

MI5 · ‎10-09-2015

Also check your postcode here to see if there is any maintenance ongoing in your area http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-09-2015

Your location may be a weak 4g area. Try switching 4g off in your phone settings which will force the phone onto 3g and may give you a better connection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎09-09-2015

Just as a matter of interest @Anonymous what phone did you have before and what are you using now?

Veritas Numquam Perit

Anonymous · ‎09-09-2015

Hello, I had a HTC one X before, now I'm using a Sony xperia z3

Anonymous · ‎09-09-2015

Possibly your area hasn't had the 4G rollout yet

Cleoriff · ‎09-09-2015

Well as @MI5 said, turn 4G off and 3G will hopefully work better. You can try 4G again when out and about and see if the signal improves....

Veritas Numquam Perit

MI5 · ‎10-09-2015

Also check your postcode here to see if there is any maintenance ongoing in your area http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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