@Anonymous wrote:
Completely agree with your comments. I am getting very frustrated with O2 supplying me with a PAC code. I was advised by 'Neha' that it would take a maxinmum of 7 days to unlock but that he/she would do everything they could to expedite the process.
It's now the end of the seventh day, I haven't received the email with the PAC code, have had a day off today so I thought I'd follow through on this issue but here's been no one available on the O2 Chat (Received the message: "All our agents are currently busy - please try again later" on each of the 5 times I tried to log on) and theres been a minimum of 39 minutes wait on the telephone contact queue. Feels like I've been relegated to the "Ex-O2 customer-lets-not-bother-to-even attempt-to-assist-them-in-any-way" category.
This is a very poor customer experience.
I will never consider returning to O2 in future.
Just to let you know that a PAC won't unlock your phone.
A PAC is your port auth code which allows you to move your number to another network, you should receive this immediately and it is regulated by Ofcom.
An NUK (network unlock code) is not regulated and is at the discretion of the network. O2 don't block these requests so if you are having trouble, try following the advice I gave above.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
