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GhostWarfare21 · ‎02-12-2020

Hi
I'm getting a "phone is not personalised" message when attempting to unlock my phone. The only option is dismiss.
Does anyone have a fix?
Thanks in advance

MI5 · ‎02-12-2020

@GhostWarfare21

If you've tried both service provider lock and network lock then it usually means the phone isn't locked in the first place.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

GhostWarfare21 · ‎02-12-2020

I have tried the service provider lock and am still waiting for the network unlock code, and i wasn't sure whether it was locked or not.
The only reason i believe it is locked is because i have tried 2 sky sim cards and both come up with "network locked" in my notifications bar.

MI5 · ‎02-12-2020

Have you tried the code in the network unlock section @GhostWarfare21 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

GhostWarfare21 · ‎02-12-2020

I have and it shows up as unsuccessful

MI5 · ‎02-12-2020

@GhostWarfare21

You may have been given the wrong code so I'll ask @O2Lisa to give you a shout in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

GhostWarfare21 · ‎02-12-2020

Thanks @MI5

MI5 · ‎02-12-2020

No worries mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Lisa · ‎03-12-2020

Morning

Thanks for the tag @MI5, I'll message you privately @GhostWarfare21 so we can get this looked in to for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

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