
on 17-02-2018 23:57
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on 17-02-2018 23:57
Hey guys, I was an O2 customer until yesterday when my sim was discontinued. I rang O2 around a month ago, paid of my device plan and spoke to them about terminating my contract and unlocking my phone which they said should be fine. However I find myself in another country now with a sim that doesn't work and a phone that can't take another sim. I have tried contacting O2 via the website but unfortunately aside from this message board I have been unable to find any other methods to get in touch with them. Can anyone help me out in figuring out whats going on?
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on 18-02-2018 02:16
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on 18-02-2018 02:16
@Anonymous If you have Skype, or another VOIP client you can call O2 Customer Service for free on 0800 032 1402.

on 18-02-2018 00:37
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on 18-02-2018 00:37
Hi @Anonymous obviously the phone wasn’t unlocked. I’d suggest contacting O2 again

on 18-02-2018 01:10
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on 18-02-2018 01:10
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on 18-02-2018 01:22
@Anonymous You will have to contact via a landline as they don’t do email anymore
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on 18-02-2018 02:16
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on 18-02-2018 02:16

on 18-02-2018 02:54
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on 18-02-2018 02:54
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on 18-02-2018 06:41
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on 18-02-2018 06:41
@Anonymousyou could also try live chat this morning . They should be open at 8am UK time
http://www.o2.co.uk/mobile/chatnow
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on 18-02-2018 09:24
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on 18-02-2018 09:24
Check spam folders to see if the unlock code is in there.
Unlocking help here
https://community.o2.co.uk/t5/How-to-guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 18-02-2018 13:42
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on 18-02-2018 13:42
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on 23-02-2018 15:31
Hi @Anonymous, how are you this week? As it's been a few days since you last posted, I wanted to check if you got your phone sorted ok in the end?

