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Phone screen black

Roxanne1986
Level 1: Joiner
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on ‎13-07-2021 11:10

on ‎13-07-2021 11:10

I have tried a few things my phone screen is black but it's on as I tried to reboot it and it vibrates but no light is on it can someone help me
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madasaf1sh
Level 78: King of Kings
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on ‎13-07-2021 11:49

on ‎13-07-2021 11:49

@Roxanne1986

You may need to force a reboot

Press the power button and the down volume button for at least 5 seconds

You can also try and hold the power button for at least 20 seconds
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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