cancel
Showing results for 
Search instead for 
Did you mean: 

Phone not recognising sim

Anonymous
Not applicable

Just bought a Huawei phone and I've put in the nano sim but it doesn't seem to be recognising it and says the network is unknown. 😞 Help!

Message 1 of 10
4,557 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 152455 Posts
  • 651 Topics
  • 29096 Solutions
Registered:
It should have been activated in store then but call CS and they will do it for you now.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 6 of 10
4,544 Views
9 REPLIES 9

jonsie
Level 94: Supreme
  • 96244 Posts
  • 614 Topics
  • 7181 Solutions
Registered:
Message 2 of 10
4,553 Views

MI5
Level 94: Supreme
  • 152455 Posts
  • 651 Topics
  • 29096 Solutions
Registered:
Just put your old o2 sim in if you have upgraded and it fits.
If not you may have to call o2 CS to get sim activated http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 10
4,551 Views

Anonymous
Not applicable

This is a new sim on contract 

Message 4 of 10
4,549 Views

Anonymous
Not applicable
It's a new sim on contract
Message 5 of 10
4,548 Views

MI5
Level 94: Supreme
  • 152455 Posts
  • 651 Topics
  • 29096 Solutions
Registered:
It should have been activated in store then but call CS and they will do it for you now.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 10
4,545 Views

Anonymous
Not applicable
Could this happen if I don't have signal?
Message 7 of 10
4,543 Views

Anonymous
Not applicable

The sim needs to be activated before you can connect to the network & get a signal 

Message 8 of 10
4,541 Views

Anonymous
Not applicable
It says online that the sim should be activated automatically? 😕
Message 9 of 10
4,539 Views

MI5
Level 94: Supreme
  • 152455 Posts
  • 651 Topics
  • 29096 Solutions
Registered:
You can check for network issues by putting your postcode in here http://status.o2.co.uk/
If it doesn't show any problems you need to go back to the store or call CS as already advised.
There is nothing we can do here to activate it for you, sorry.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 10
4,510 Views