Solved: Re: Phone not recognising sim

Anonymous · ‎26-11-2016

Just bought a Huawei phone and I've put in the nano sim but it doesn't seem to be recognising it and says the network is unknown. 😞 Help!

MI5 · ‎26-11-2016

It should have been activated in store then but call CS and they will do it for you now.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie · ‎26-11-2016

Is this a new sim? Contract or P&G?

Have you done a sim swap : http://swapmysim.o2.co.uk/

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎26-11-2016

Just put your old o2 sim in if you have upgraded and it fits.
If not you may have to call o2 CS to get sim activated http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-11-2016

This is a new sim on contract

Anonymous · ‎26-11-2016

It's a new sim on contract

MI5 · ‎26-11-2016

It should have been activated in store then but call CS and they will do it for you now.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-11-2016

Could this happen if I don't have signal?

Anonymous · ‎26-11-2016

The sim needs to be activated before you can connect to the network & get a signal

Anonymous · ‎26-11-2016

It says online that the sim should be activated automatically? 😕

MI5 · ‎26-11-2016

You can check for network issues by putting your postcode in here http://status.o2.co.uk/
If it doesn't show any problems you need to go back to the store or call CS as already advised.
There is nothing we can do here to activate it for you, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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