Phone don't work with my sim and other works fine??????????????????/

[Anonymous]

My friend whent to Brazil sold me the phone and worked fine for a few days now doesn't ??????????? But once I insert another sim works just fine.............. Is my Sims gone kaput??????????????

[Anonymous · Accepted solution]

Hello and Welcome to the forum,

As your phone does work Ok with another sim card then it probably is your current sim card that could be at fault.

Have you tried your current sim card in an alternative phone ?

Speak to Customer Services to ensure your account is ok.

You can pick up a blank sim card from your local 02 high street store or phone 02 Customer Services on 202 for contract customers ,or 4445 for payg customers, and perform a sim swap which will transfer your number and tariff across.

You can do this instore or at home using the link I've inserted.

Note the process of sim swap can take up to 24 hours to fully activate and turning your phone off and on typically helps reset your services.

http://swapmysim.o2.co.uk/