Solved: Phone cut off

Jeanette83 · ‎26-01-2022

My bill was paid yesterday and my phone is still cut off. O2 customer service any idea when you'll be turning it back on? Seems this is the only place I can try contact customer service on 🤷‍♀️........

My bill was paid yesterday and my phone is still cut off. O2 customer service any idea when you'll be turning it back on? Seems this is the only place I can try contact customer service on 🤷‍........

MI5 · ‎26-01-2022

@Jeanette83

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

MI5 · ‎26-01-2022

@Jeanette83

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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