Phone blocked issue

[Anonymous]

a bit complex. I had a Samsung S5 with O2 pay monthly but the phone and SIM were with one of my colleagues. When the colleague left the company she told me, sorry the S5 was broken and she can't return it to me! Then I went to O2 to deactivate the SIM and got a new SIM for myself. Then what happened was amazing. She wrote to me later that her personal phone which was Samsung S4 was blocked, due to the SIM was blocked when she was using her S4 with the SIM card! And told me that O2 has confirmed to her that "when a sim is blocked the last phone which the SIM card had been used in also blocks the phone"! Is it true??? Many thanks!

[Cleoriff]

If the S5 was yours and your colleague lost/broke/didn't return it to you...then you have every right to block the sim/phone as you are the one paying for it. Obviously your colleague used the sim from the S5 and put it into her S4. ....the sim was then blocked making her phone useless. She needs to sort out her own sim for her own phone. You have acted correctly

Edited to add...O2 have obviously blocked both the sim and the handset I would imagine?

[MI5]

No it's not true at all.
Blocking or sim swapping does not effect the phone and would have to have been specifically requested to be done separately.
If O2 have blocked the phone, it is done in error and they should reverse the block.

[Cleoriff]

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@MI5 wrote:
No it's not true at all.
Blocking or sim swapping does not effect the phone and would have to have been specifically requested to be done separately.
If O2 have blocked the phone, it is done in error and they should reverse the block.

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@MI5. I wonder if the phone is actually blocked at all. The OPs colleague may think it is due to the sim being blocked...but maybe if they try a new sim in it may work?

[viridis]

Probably peeved that the sim has been blocked so trying to swindle another phone to put on eBay.

[Cleoriff]

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@viridis wrote:
Probably peeved that the sim has been blocked so trying to swindle another phone to put on eBay.

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I honestly have no idea why this is any of the OP's problem. This colleague pulled a fast one with the S5...and when the op blocked the sim (his phone, his responsibility) the colleague ended up with egg on their face by using the sim from the phone she claimed was lost..

[MI5]

Yeah, I agree. Not someone I would trust or believe a word of what they had to say, tbh......

[gindygoo]

In the op they said the phone s5 was broken, not lost!

If the s4 has been blocked in error then o2 will reverse it. But as mentioned the phone might not be blocked at all, just the sim.

[MI5]

The sim is defo dead as O2 did a sim swap.
Even if the phone was "only" broken, I still don't see why it couldn't be returned in a damaged state ?

[jonsie]

Bordering on theft. Tell the employee go whistle and to sort it out with O2.