Solved: O2 travel doesn't work on my LG-G4

Anonymous · ‎19-03-2016

O2 travel used to work properly but not anymore! There is no Internet connection at all and the O2 gurus have been useless. I've resetted the network, there is no EU internet option, the selection of networks doesn't work, I've turned on and off the phone millions of times. I also took off the sim card. Nothing works! I have no idea why and at this point I am sure this is an issue caused by O2. Any suggestions?

Cleoriff · ‎21-03-2016

@Anonymous wrote:
It is active of course. I am in Italy. Pay & go option doesn't work at all whilst mobile web does. The only way I can us Internet is optining in mobile web But I fear this would cost me money!

Have a look here at O2 Travel and how it works. This is the current guide.

https://www.o2.co.uk/shop/international/using-phone-in-europe

When you say the 'only way you can use internet is opting in to mobile web' I presume you mean turning mobile data on?.

Ok if I can explain. You can only get data abroad for free if you have a WiFi connection. If there is no wifi then to use data you have to turn data roaming and mobile data on. This is when it will cost you £1.99 per day. Payg rates are shown in the link..

Veritas Numquam Perit

View solution in original post

MI5 · ‎19-03-2016

Make sure the data roaming switch is also on as well as your normal mobile data switch.
Does your data work OK in the UK?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎19-03-2016

Whereabouts have you travelled to @Anonymous?

Did you get a text from O2 saying you were connected to O2 travel. Also could there be a local network issue?

Veritas Numquam Perit

Cleoriff · ‎19-03-2016

I doubt this would be an issue with O2 if honest.....

Veritas Numquam Perit

MI5 · ‎19-03-2016

It could be if there is an international bar on the account but CS should be able to see that immediately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎19-03-2016

@MI5 wrote:
It could be if there is an international bar on the account but CS should be able to see that immediately.

True...but as stated by the OP .......:smileywink:

"the O2 gurus have been useless"

Veritas Numquam Perit

MI5 · ‎19-03-2016

Then they need to call CS and ask, surely?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎19-03-2016

@MI5 wrote:
Then they need to call CS and ask, surely?

Yes indeed...:smileytongue:

Veritas Numquam Perit

MI5 · ‎19-03-2016

Another one?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-03-2016

It is active of course. I am in Italy. Pay & go option doesn't work at all whilst mobile web does. The only way I can us Internet is optining in mobile web But I fear this would cost me money!

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