O2 free WiFi problems
on 09-12-2016 21:37
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on 09-12-2016 21:37
Hi i'm hoping to resolve an issue with my phone using o2 WiFi in Subway. I did post a similar post about 1 month ago but didn't get real solution. My phone can recognise that there is a connection there, and sometimes it loads the o2 WiFi free sign in page, but 9/10 times it's connected but has 'no internet connection'. I have downloaded the app and deleted my devices from o2 WiFi (including an old iPhone) and then re-registered my number. Lastly the frustrating thing is that sometimes I do get a connection but not for more than 15 mins. I actually work in the store and I've phoned the o2 helpdesk is working fine by the o2 WiFi techies and it has good strength and good speed.
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on 09-12-2016 21:50
Also, do you know what frequency the wifi is transmitting on?
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on 09-12-2016 23:06
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on 09-12-2016 23:06
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on 09-12-2016 23:25
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on 09-12-2016 23:25
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 11-12-2016 08:38
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on 11-12-2016 08:38
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on 11-12-2016 10:16
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on 11-12-2016 10:16
Rhe router will have a range something like 192.168.10.1 to 192.168.10.99 for example.
Every time someone joins the router will allocate the next available ip so if 10 users on system the allocated ip will be 192.168.10.10.
Set your phone static to something outside of all probable used it's so something like 192.168.10.75
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 11-12-2016 14:23
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on 11-12-2016 14:23
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on 12-12-2016 14:11
Hello again
The default IP is 192.168.1.128
I tried entering the 192.168.10.75 to test b ut no result. I tried a bunch of numbers between 1-128 too.
When I select this on my phone I also get the option of proxy - none, manual or proxy auto-config if that is at all relevent.
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on 12-12-2016 14:16
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on 12-12-2016 14:16
I don't know from here it that's because of an account issue or a phone issue though.
A factory reset might fix it but I wouldn't want to say for certain, so might be an idea first to get CS to remove your number and all details from the wifi system so you can try registering from a fresh start again.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 12-12-2016 14:21
Yeah I think calling them is best now. Thank you for your time these past few days you've been really helpful.
All the best