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O2 Delivery: Ordered phone when in stock now out of stock?

Music2513
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on ‎26-03-2020 14:06

on ‎26-03-2020 14:06

So I Have recently bought the new Samsung S20 Ultra 5G, they informed me by email that my order has been placed... 1 or 2 days later I received another email from O2 saying the order is out of stock. This irritated me quite a bit as O2 has taken my upfront payment. As I read the email it says I would have an email or text when the device has been dispatched. I have been patient and waited 5 days and there have not been any further updates. What should I do?

 

- Colin Morgan

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MI5
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on ‎26-03-2020 14:11

on ‎26-03-2020 14:11

@Music2513 

We hear there are no more S20's this month so you may have a long wait, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Music2513
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on ‎26-03-2020 14:14

on ‎26-03-2020 14:14

Thanks for letting me know, could you possibly give an estimate on time?
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MI5
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on ‎26-03-2020 14:17

on ‎26-03-2020 14:17

@Music2513 

We don't get told any definite dates but we hear Samsung are having problems getting stock themselves due to Coronavirus issues.

I would only be guessing but I'd say at least another 2 weeks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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