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O2 Billing Content - Things I've Bought

Anonymous
Not applicable

on ‎02-03-2017 08:21

on ‎02-03-2017 08:21

My bill shows an amount for 'Things I've Bought' but doesn't describe what it is I've bought.  Why not?

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madasaf1sh
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‎02-03-2017 08:25 - edited ‎02-03-2017 08:26

‎02-03-2017 08:25 - edited ‎02-03-2017 08:26

Simple answer is because the merchant doesnt send that information, in exactly the same way as when you use your debit / credit card in a store or online..

The Payment processor will send either the store or the short dial.

Its upto to go back and see what you have bought, via the merchant and see in their store or account page. 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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In response to madasaf1sh
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on ‎02-03-2017 08:30

on ‎02-03-2017 08:30

Have you drilled down in the bill to see as much detail as possible?
If not clear to you customer service can advise http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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viridis
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on ‎02-03-2017 08:32

on ‎02-03-2017 08:32

Mine goes down one more level than that.
Clicking on "things I've bought" should show the vendor and the individual amounts.
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Anonymous
Not applicable
In response to viridis

on ‎02-03-2017 08:54

on ‎02-03-2017 08:54

I've tried that, on my bill hovering over the "things I've bought" but it doesn't show any hyperlinks, whereas other items in the bill do?
I believe it was for mobile data roaming whilst overseas BUT I want to see that confirmed
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Anonymous
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on ‎02-03-2017 08:58

on ‎02-03-2017 08:58

Okay... thanks respondants, its me!!! Not the bill, found out how to drill down to get where I want to, was missing a step to take me to level I wanted to go to.
Thanks all :<) 

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MI5
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on ‎02-03-2017 09:10

on ‎02-03-2017 09:10

Glad you found it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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