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Number transfer - Makes calls from desired number but texts from 'new' number.

KirkT
Level 1: Joiner
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Registered:

Hi,

I transferred my old number to my new O2 telephone and contract. When I send texts it shows as the new number given by O2 before they were able to change to my previous old number.
I have turned both phones on and off again.
Any advice?

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MI5
Level 94: Supreme
  • 119606 Posts
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Registered:

@KirkT 

Go into your message app and then settings. 
Your phone number should be saved in the chat settings. 
change to your correct number and save it. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 119606 Posts
  • 605 Topics
  • 17483 Solutions
Registered:

@KirkT 

Go into your message app and then settings. 
Your phone number should be saved in the chat settings. 
change to your correct number and save it. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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