This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Note 7 gear vr headset

Go to solution
Anonymous
Not applicable

on ‎14-09-2016 19:36

on ‎14-09-2016 19:36

Help please. I still haven't received my vr headset but received my note 7 on the 30th. The next day I got a text from ukmail to say mine was the next delivery but it didn't turn up. Spoke to someone on chat and they said it was because there was low stock and I would receive it soon. Still doesn't explain the text from ukmail. It's been two weeks now and nothing. Has anyone had the same problem.
Message 1 of 5
2,526 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
In response to AJ1982
  • 152032 Posts
  • 651 Topics
  • 28914 Solutions
Registered:

on ‎14-09-2016 22:03

on ‎14-09-2016 22:03

You should really follow the official advice on this thread here http://community.o2.co.uk/t5/Welcome-News/Samsung-Galaxy-Note7-Update-from-O2/m-p/994953#U994953
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 4 of 5
2,485 Views
0 Kudos
4 REPLIES 4

Go to solution
MI5
Level 94: Supreme
  • 152032 Posts
  • 651 Topics
  • 28914 Solutions
Registered:

on ‎14-09-2016 19:42

on ‎14-09-2016 19:42

I'd call cs on 202 to chase it up along with your replacement phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
2,521 Views
0 Kudos

Go to solution
AJ1982
Level 3: Thinker
  • 49 Posts
  • 3 Topics
  • 1 Solutions
Registered:

on ‎14-09-2016 22:01

on ‎14-09-2016 22:01

The Note 7 has been recalled worldwide. You need to send it back to o2 ASAP and await replacement. There is a serious risk of fire from the units due to faulty batteries. I wouldn't even switch it on let alone use it in a vr headset.
Message 3 of 5
2,489 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to AJ1982
  • 152032 Posts
  • 651 Topics
  • 28914 Solutions
Registered:

on ‎14-09-2016 22:03

on ‎14-09-2016 22:03

You should really follow the official advice on this thread here http://community.o2.co.uk/t5/Welcome-News/Samsung-Galaxy-Note7-Update-from-O2/m-p/994953#U994953
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
2,486 Views
0 Kudos

Go to solution
Toby
Former Staff
  • 11577 Posts
  • 520 Topics
  • 213 Solutions
Registered:

on ‎15-09-2016 10:05

on ‎15-09-2016 10:05

Hi @Anonymous,

Welcome to the community! Just to let you know, I have moved your thread to a better-suited forum section. Please have a look at the advice you've been given on this thread by @MI5 and @AJ1982.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 5 of 5
2,439 Views
0 Kudos
Top Kudoed Authors
View All
Top