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Anonymous
Posts: 0
Accepted Solution

Note 7 gear vr headset

Help please. I still haven't received my vr headset but received my note 7 on the 30th. The next day I got a text from ukmail to say mine was the next delivery but it didn't turn up. Spoke to someone on chat and they said it was because there was low stock and I would receive it soon. Still doesn't explain the text from ukmail. It's been two weeks now and nothing. Has anyone had the same problem.
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Posts: 104,142
Topics: 552
Solutions: 13,450
Registered: ‎04-04-2012

Re: Note 7 gear vr headset

I'd call cs on 202 to chase it up along with your replacement phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 3: Thinker
Posts: 49
Registered: ‎24-09-2015

Re: Note 7 gear vr headset

The Note 7 has been recalled worldwide. You need to send it back to o2 ASAP and await replacement. There is a serious risk of fire from the units due to faulty batteries. I wouldn't even switch it on let alone use it in a vr headset.
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Posts: 104,142
Topics: 552
Solutions: 13,450
Registered: ‎04-04-2012

Re: Note 7 gear vr headset

You should really follow the official advice on this thread here http://community.o2.co.uk/t5/Welcome-News/Samsung-Galaxy-Note7-Update-from-O2/m-p/994953#U994953
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: Note 7 gear vr headset

Hi @Anonymous,

Welcome to the community! Just to let you know, I have moved your thread to a better-suited forum section. Please have a look at the advice you've been given on this thread by @MI5 and @AJ1982.

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