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No 7.0 update

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Anonymous
Not applicable

on ‎01-03-2017 00:18

on ‎01-03-2017 00:18

Hi

 

Both my fiance and my friend have the same phone, s7 edget,  both have had the 7.0 update. I keep checking manually and it says that my phone is currently updated (6.0.1) and can't find anything else, anyone else had this issue if so how can I fix it and get the update to 7.0

 

Thanks

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MI5
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on ‎01-03-2017 06:30

on ‎01-03-2017 06:30

You will have an XEU CSC for which Samsung haven't released 7.0 for yet.
Not all phones are identical.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎01-03-2017 06:30

on ‎01-03-2017 06:30

You will have an XEU CSC for which Samsung haven't released 7.0 for yet.
Not all phones are identical.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎01-03-2017 07:15

on ‎01-03-2017 07:15

Oh okay, thanks for the info slight_smile

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MI5
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on ‎01-03-2017 07:39

on ‎01-03-2017 07:39

No worries. Hope it comes soon.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
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on ‎06-03-2017 21:54

on ‎06-03-2017 21:54

@Anonymous

XEU has now been released - check for updates if you don't have it already slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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