Hi all,
After owning it for 3 months the rear glass on my Nexus 4 has begun to exhibit cracks as described here:-
http://www.gottabemobile.com/2013/04/12/nexus-4-problems-broken-backs-busted-wireless-chargers/
or here:-
http://www.androidauthority.com/nexus-4-cracked-back-glass-135237/
Or:-
http://www.amphone.org/nexus-4-glass-back-could-crack-with-temperature-change
(you get the picture)
I explained to the webchat lady that the cracks seemed to appear after the phone became exceedingly hot in use and there were many reports of spontaneous cracking sround the interwebs. I assured her it hadn't been dropped and that the lack of an impact point hopefully supported this.
"No problem", she said "we'll fix it ASAP."
I thought this was great, as i'd expected a battle but I wanted to be sure.
"Please don't take the handset from me for a week only to claim it's accidental damage and then return it unrepaired"
"Our engineer will sort it", was the ambiguous reply.
By now, you probably know where this is going.
It's just shown up on my repair tracker as 'Out Of Warranty - awaiting quote.'
So, who has ultimate responsibility for the handset? I bought it from a third party retailer online who have yet to reply to an email from 4 days ago.
Is it LG, O2 or the retailer?
Thanks in advance for your help.
