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My OPPO A15 phone & Facebook

RunrigForever
Level 7: Part Timer
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I can't get Facebook on my OPPO A15 phone.

I noticed it when at the pub about a week ago, and this also happens when at home.

 

Any help would be gratefully received.

 

Message 1 of 8
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1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
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@RunrigForever 

Are you using the app or the website?

If the app, try deleting and reinstalling it.

Does anything load at all?

Is your username and password correct?

Any error messages?

Issue when using mobile data and / or wifi etc......?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 8
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7 REPLIES 7

MI5
Level 94: Supreme
  • 123803 Posts
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  • 20035 Solutions
Registered:

@RunrigForever 

Are you using the app or the website?

If the app, try deleting and reinstalling it.

Does anything load at all?

Is your username and password correct?

Any error messages?

Issue when using mobile data and / or wifi etc......?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 8
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RunrigForever
Level 7: Part Timer
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@MI5 thank you for lots of information and things to try.

Off out for Sunday dinner soon. Will work through your post when I return.

Message 3 of 8
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RunrigForever
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Sorted now @MI5 thank you.

Settings > Apps List > Facebook > Delete then Reinstall

Must have been using the App.

I have as Accepted Solution your first post on this thread as it is most comprehensive to me and other users.

Message 4 of 8
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MI5
Level 94: Supreme
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@RunrigForever 

Pleased you're sorted.

You know where to find me if needed wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 8
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RunrigForever
Level 7: Part Timer
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Thank you again @MI5 ..... you have reassured me wink

Message 6 of 8
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RunrigForever
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@MI5 

I have used copy & paste to post your Accept As Solution to my laptop's system's 'Drop Box'.

This is so I can easily refer to the diagnostics you have given to my OP Original Post, in future.

Thank you, once more wink

Message 7 of 8
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MI5
Level 94: Supreme
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No problem 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 8
62 Views