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My OPPO A15 phone & Facebook

RunrigForever
Level 19: Quirky
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I can't get Facebook on my OPPO A15 phone.

I noticed it when at the pub about a week ago, and this also happens when at home.

 

Any help would be gratefully received.

 

***DESORMAIS***
Message 1 of 8
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1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
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@RunrigForever 

Are you using the app or the website?

If the app, try deleting and reinstalling it.

Does anything load at all?

Is your username and password correct?

Any error messages?

Issue when using mobile data and / or wifi etc......?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 8
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7 REPLIES 7

MI5
Level 94: Supreme
  • 143448 Posts
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  • 27490 Solutions
Registered:

@RunrigForever 

Are you using the app or the website?

If the app, try deleting and reinstalling it.

Does anything load at all?

Is your username and password correct?

Any error messages?

Issue when using mobile data and / or wifi etc......?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 8
956 Views

RunrigForever
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@MI5 thank you for lots of information and things to try.

Off out for Sunday dinner soon. Will work through your post when I return.

***DESORMAIS***
Message 3 of 8
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RunrigForever
Level 19: Quirky
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Sorted now @MI5 thank you.

Settings > Apps List > Facebook > Delete then Reinstall

Must have been using the App.

I have as Accepted Solution your first post on this thread as it is most comprehensive to me and other users.

***DESORMAIS***
Message 4 of 8
937 Views

MI5
Level 94: Supreme
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@RunrigForever 

Pleased you're sorted.

You know where to find me if needed wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 8
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RunrigForever
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Thank you again @MI5 ..... you have reassured me wink

***DESORMAIS***
Message 6 of 8
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RunrigForever
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@MI5 

I have used copy & paste to post your Accept As Solution to my laptop's system's 'Drop Box'.

This is so I can easily refer to the diagnostics you have given to my OP Original Post, in future.

Thank you, once more wink

***DESORMAIS***
Message 7 of 8
876 Views

MI5
Level 94: Supreme
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  • 27490 Solutions
Registered:

No problem 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 8
867 Views