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Mobile Data don't work!

Anonymous
Not applicable
I use my mobile data at work on breaks for Facebook etc, however it is not working. It says no Internet connection even though I have switched my data on and still have just under 1gb left. Why is this? Someone help?
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MI5
Level 94: Supreme
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Check this help thread, otherwise you will have to give us more info to go on http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...
Also check for any local network issues here http://status.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 20
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MI5
Level 94: Supreme
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Registered:
Check this help thread, otherwise you will have to give us more info to go on http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...
Also check for any local network issues here http://status.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 20
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Anonymous
Not applicable
Hi

Try looking here -> http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...

Can you not connect everywhere or just at work ?

Check your masts -> http://status.o2.co.uk
Message 3 of 20
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Anonymous
Not applicable
To add - Can you try your SIM card in another phone as a process of elimination?
Message 4 of 20
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MI5
Level 94: Supreme
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Check you're not in airplane mode too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 20
6,216 Views

Anonymous
Not applicable
Please let us know how you get on.
Message 6 of 20
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Anonymous
Not applicable
Everywhere I can connect at home but only through wifi
Message 7 of 20
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MI5
Level 94: Supreme
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You need to put your apn's in as per my link above.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 20
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Anonymous
Not applicable
Ok.

What's your mast status say ?
Message 9 of 20
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MI5
Level 94: Supreme
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Also listed here with instructions http://www.geeksquad.co.uk/articles/o2-apn-settings#o2%20Android%20APN%20MMS%20mobile%20internet%20s...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 20
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