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Anonymous · ‎07-12-2014

I use my mobile data at work on breaks for Facebook etc, however it is not working. It says no Internet connection even though I have switched my data on and still have just under 1gb left. Why is this? Someone help?

MI5 · ‎07-12-2014

Check this help thread, otherwise you will have to give us more info to go on http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...
Also check for any local network issues here http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-12-2014

Check this help thread, otherwise you will have to give us more info to go on http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...
Also check for any local network issues here http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-12-2014

Hi

Try looking here -> http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...

Can you not connect everywhere or just at work ?

Check your masts -> http://status.o2.co.uk

Anonymous · ‎07-12-2014

To add - Can you try your SIM card in another phone as a process of elimination?

MI5 · ‎07-12-2014

Check you're not in airplane mode too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-12-2014

Please let us know how you get on.

Anonymous · ‎07-12-2014

Everywhere I can connect at home but only through wifi

MI5 · ‎07-12-2014

You need to put your apn's in as per my link above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-12-2014

Ok.

What's your mast status say ?

MI5 · ‎07-12-2014

Also listed here with instructions http://www.geeksquad.co.uk/articles/o2-apn-settings#o2%20Android%20APN%20MMS%20mobile%20internet%20s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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