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Kasiakrysztofia · ‎07-04-2020

Hi I have problem with my phone I can not send mms at all. My phone is set up. Can you help me?

gmarkj · ‎07-04-2020

Are you on contract or pay as you go?
Sending MMS will be a chargeable activity, but if you send via Whatsapp or Messenger they use data which you will have from your tariff/bundle.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2Sean · ‎07-04-2020

Hi @Kasiakrysztofia ,

If on contract do you have a spend cap setup? as MMS isnt included in your text messages and its a chargeable service?

If on Pay n Go, MMS isnt included in your bundle. Do you have credit in your phone to send it?

Thirdly do you have Internet access(mobile Data) turned on , on your phone with the correct MMS settings?

jonsie · ‎07-04-2020

Switch off wifi and try

mms are chargeable so use whatsapp if possible which are obviously free

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎07-04-2020

Many people reporting the same issue. Must be an O2 problem.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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