Microphone issues

[airbuds]

when people ring me they are struggling to hear me. They say one minute the sound is good, then it goes low and really tinny. I have a Samsung S20+, i've only had it 6 days, any help please

[MI5]

@airbuds 

If you have a case or cover, try removing it.

If not, return it to O2 for replacement phone.

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy

The best number to call on appears to be 0800 587 4005

[Cleoriff · Accepted solution]

Hi @airbuds 

Firstly make sure there is nothing covering the microphone, such as a phone case etc.

If that's ok, you could either ring Samsung in case they can suggest something to fix the issue, or get it returned to O2 for a repair or replacement

All numbers are in thiss guide Guide: Coronavirus Community Help and Support 

0800 587 4005 is the best to call.

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy 

[airbuds]

thank you

[MI5]

[Cleoriff]

You're welcome @airbuds