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Microphone issues

airbuds
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when people ring me they are struggling to hear me. They say one minute the sound is good, then it goes low and really tinny. I have a Samsung S20+, i've only had it 6 days, any help please
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Cleoriff
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Hi @airbuds 

Firstly make sure there is nothing covering the microphone, such as a phone case etc.

If that's ok, you could either ring Samsung in case they can suggest something to fix the issue, or get it returned to O2 for a repair or replacement

All numbers are in thiss guide Guide: Coronavirus Community Help and Support 

0800 587 4005 is the best to call.

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy 

Veritas Numquam Perit

Girl in a jacket

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MI5
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@airbuds 

If you have a case or cover, try removing it.

If not, return it to O2 for replacement phone.

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
Level 94: Supreme
  • 127443 Posts
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Registered:

Hi @airbuds 

Firstly make sure there is nothing covering the microphone, such as a phone case etc.

If that's ok, you could either ring Samsung in case they can suggest something to fix the issue, or get it returned to O2 for a repair or replacement

All numbers are in thiss guide Guide: Coronavirus Community Help and Support 

0800 587 4005 is the best to call.

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 6
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airbuds
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thank you
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MI5
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slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
Level 94: Supreme
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You're welcome @airbuds  thumbsup

Veritas Numquam Perit

Girl in a jacket
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