Solved: MMS doesn't download

Anonymous · ‎04-04-2013

I have a Galaxy S2 and I can't open an MMS that has been sent, it just says downloading but never opens. It has said downloading for2 days now.
Any idea how to get the message?
Thanks

MI5 · ‎04-04-2013

You really should be on ICS at least now (If O2 branded phone). Can you connect to Kies to get a firmware update first...?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-04-2013

Are you connected to data (mobile data via your SIM, not wifi) ? Have you got an O2 MMS apn in network settings ? Have you ever been able to send and receive MMS messages or is this a new issue ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-04-2013

It has been an intermittent issue on the phone, it is on Gingerbread but our other S2 is on Jelly bean and never has an issue. Data is on, mms is in the settings.

MI5 · ‎04-04-2013

You really should be on ICS at least now (If O2 branded phone). Can you connect to Kies to get a firmware update first...?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-04-2013

Never tried, but can give it a go. Will that not wipe the message from the phone?

MI5 · ‎04-04-2013

Updating via Kies shouldn't wipe anything from the phone, but with a stuck message such as yours there's no guarantee I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎05-04-2013

Let us know how you get on Andy!

Cheers

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Anonymous · ‎06-04-2013

Updated to the latest version and the message downloaded no problem. Thanks for all the help.

MI5 · ‎06-04-2013

Good to hear, thanks for coming back to us.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-10-2017

Any adivise would be greatly received. I can,t send or receive MMS messages on my Samsung phone.

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