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Anonymous
Posts: 0

Re: LG G4

Yep @jonsie, it says netwrok unlocked, emergency call only, one of teh first things I checked when I got home. We go to India lot, so put in another sim over there. Wish more phones over here had dual sim, thats another topic though Smiley Wink

Anonymous
Posts: 0

Re: LG G4

The reponse from my email:

I’m afraid that sometimes when phones are sent to our returns centre they sometimes don’t come from O2. For example they can come from Carphone Warehouse. So when a refurbished phone is sent out (if a customer’s phone can’t be repaired) this can sometimes not come from our direct stock.

I’ve double checked for you directly with our unlocking team and we don’t hold the unlocking code for this IMEI.

I’d be happy to refund you if you have to pay a third party. Sometimes these stores just do it there and then for you without you having to leave your phone. However I can’t presume this.

Posts: 87,559
Topics: 530
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Registered: ‎04-04-2012

Re: LG G4

This is o2's standard cop out response now unfortunately.
A specialist phone shop is your only option.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Level 41: Prodigal
Posts: 3,682
Registered: ‎26-03-2014

Re: LG G4

Why is it not their responsibility?
The phone was replaced by them as they could not repair it. They sourced the replacement, not the customer. Surely that is down to them to resolve and not simply say "it's not our device, sorry"?
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
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Re: LG G4


@gmarkj wrote:
Why is it not their responsibility?
The phone was replaced by them as they could not repair it. They sourced the replacement, not the customer. Surely that is down to them to resolve and not simply say "it's not our device, sorry"?

That's far too sensible. It also doesn't make the customer jump through hoops. Therefore a bad idea. Smiley Sad

*The Game Is On*


Posts: 87,559
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: LG G4

Absolutely, but it's not the first time we've heard this.
We had a long discussion about it a while back but never got an answer to the question why phones could be locked to O2 without then actually having anything to do with them.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 41: Prodigal
Posts: 3,682
Registered: ‎26-03-2014

Re: LG G4

Also, would they (Anovo) not know where the motherboard came from and therefore who they should contact?
How would the customer know where the part comes from?!?
This is another nail in the head for the argument of using manufacturer repairs rather than the in house service.
I would imagine another complaint is in order. And with no satisfactory outcome it would also be flagged to some overseeing body...
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Posts: 87,559
Topics: 530
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Registered: ‎04-04-2012

Re: LG G4

In my simple mind, it should just be a case of Anovo updating the O2 database with the new details........
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 41: Prodigal
Posts: 3,682
Registered: ‎26-03-2014

Re: LG G4

Yep.
Or getting the appropriate code from the same place they got the board from in the first place!!
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Posts: 87,559
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: LG G4

The motherboard wouldn't be bought locked to O2.
It's something Anovo would do when installing the OS on the phone.
O2 must instruct them to do this so they must have a facility in place to record it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)