LG G3 Signal issues?

[Faithfull]

Hi all,

Recieved my new LG G3 on refresh last week after upgrading from a G2. Love the phone, really pleased with it, except i seem to be having signal issues.

At home with the LG G2 i always had 4G signal inside and outside, initially i didnt get 4G, only H. I turned off the phone and back on again but still only H signal.

The same at my work address although i used to get H+, i somtimes get E at best.

4G signal is spot on for my home address and was with the G2 according to o2 covergae checker.

Any ideas?

[MI5]

Don't leave it too long or you'll lose the window to replace the phone.

[Faithfull]

How do I go about this? Do I need to take screenshots showing the E signal? Do I have to phone up when I have the poor signal so they test it while I'm on the phone?

[Anonymous]

O2 link http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

[MI5]

They will try and fob you off and delay you past the 14 days - Don't let them.
You need to be firm and stand your ground.....

[Faithfull]

Just spoken to CS via the chat and they told me they need to send me a new SIM first, so i suppose i try that first.

[Anonymous]

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@Faithfull wrote:

Just spoken to CS via the chat and they told me they need to send me a new SIM first, so i suppose i try that first.

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If you can I would visit an o2 store to pick up a sim and they'll sim swap for you. 

Take I.d. 

One through the post can take days thus pushing you closer to the return handset deadline. 

[Faithfull]

Well they said it would take 1-3 days but i wouldnt be able to get to an O2 shop until saturday anyway 😞

[Anonymous]

Do you know anyone that is on o2 with the same sized sim card to try ?

It takes around around 3-4 days to receive a sim card via post.

[Faithfull]

i take it they need to be on 4G, as if to see if there 4G sim gives me 4G on my phone? 

[MI5]

Yes, they would need to be....