IMEI

Gytmeris · ‎30-05-2017

Good afternoon,
I have one question about my device (samsung galaxy s8+). I have accident and I claimed it for my o2 insurance to get new device. Well, I received my new device (or I just think so that is new..) but the problem is that my device's IMEI number is not visible in any "IMEI's checkers" even in official Samsung's one. Did o2 insurance did something wrong wigh my handset or what? Did they just replaced the motherboard of my damaged device which I claimed, rooted it and installed some wrong IMEI?

Gytmeris · ‎01-06-2017

Will do but how I can know that next time I would receive new phone, not some refurbished with fails.. May be could be better just to go to some o2 store and have a word with staff?

MI5 · ‎01-06-2017

You can't choose to have a brand new phone.
It's sent at the discretion of the insurance company and most likely is based entirely on what is available at the time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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