@Anonymous wrote:
Stuck on a September 2016 security patch is absolutely poor, as is not rolling the update out for a flagship phone which is only a year old, although I can take that a bit lighter than the security patch.
There are two parties involved here, and both are as culpable as each other.
It's incredibly poor customer service from both Huawei and O2, with both missing the point of 'the customer is key' and blaming each other rather than finding a solution.
I 've been with o2 for several years, this is my first Huawei phone - great phone but with no support it will definitely be my last, and I can assure o2 that i am contemplating moving across to one of the many other service providers who are offering me some great deals.
When asked about the update, Donna on HUAWEI UK Chat apologised for the delay & gave the following statement:
"We do not have an official date for the O2 customized version, but we are currently working on updating all the P9 devices."
How sad that O2 cant push them to get the update out... The rest of the world has it and I believe some networks in the UK (Voda) have had it for several months.
Thanks O2 for fighting for your loyal customers!!! NOT!!!!!
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