on 16-07-2018 22:06
Hi
I was hoping to get some indication of when the Huawei P10 will receive the Android Oreo Update? I have noticed that other network carriers have rolled this update out to P10 handsets on their network - but i am still not seeing any update from O2.
When i have contacted O2 about this, they have previously mentioned that they are awaiting the update from Huawei - however last month i emailed Huawei support which checked my IMEI and stated that the Oreo update was launched and that i should receive the update last month.
Since purchasing this handset in October 2017 there has been no updates rolled out to my handset which is operating on firmware released in Feb 2017 with security patches almost 18 months out of date!!
Can any other P10 users provide any indication if their handset has received this update as yet? Or can someone from the O2 support team look into this and provide a response?
Thanks
G
on 22-08-2018 21:09
23-08-2018 13:48 - edited 23-08-2018 13:49
23-08-2018 13:48 - edited 23-08-2018 13:49
I have had a review of the Huawei P10 Firmwares that have been issued by Huawei via the Huawei Firmware Finder App and lsited below the versions that are listed for my model (L09C432B113) and also includes the various system improvements / enhancements that we cannot have on our devices due to being on O2.
Just goes to show some of the features that our phones / firware are capable of delivering - but we do not have access to.
on 27-08-2018 23:29
on 28-08-2018 12:43
on 28-08-2018 12:43
Yes O2 set this to solved when i had posted about the 20th August date - not sure how i can revert this to an ongoing issue.
I have been having some further chat with O2 Live Chat about this charade and will post an update on how i get on later. The customer service has been shocking.
on 28-08-2018 13:10
on 28-08-2018 13:10
So I decided to make a complaint to O2 about this and went onto Live Chat. Raised the issue i had been experiencing over the past year and cited examples of other network providers and other handsets receiveing updates and as a Huawei P10 owner on O2 i have received nothing.
The person said that the issue i was experiencing was due to a manufacturer issue and wasnt an issue with O2 at all. I then asked if that was indeed the case, then why is it that there has been responses from O2 to confirm if will be issued 'soon' or '20th August' when it really doesnt have anything to do with them. I never really got a response on that one as they couldnt really answer as to why this has happened. Incidentally, i also mentioned i had contacted Huawei in April asking about this and they informed me (from checking my device firmware and IMEI) that it was relesaed in March/April and it would be reaching me shortly.
I was told to wait and he would put me in touch with the Technical Team - but it seemed they were too busy to deal with this so i was asked to contact O2 again today to try and get hold of them - i guess its just too much to ask that they would try and coordinate this from their side....i think that would be classed as good customer service i suppose! So today i duly obliged and made contact....same thing, not time from Technical Team. So my complaint has been raised to the complaints review panel who will be providing me with a response in 3-5 days.
I have sent another email to Huawei trying to seek clarity on the feedback from O2 on this matter and awaiting their response.
on 01-09-2018 15:19
on 06-09-2018 13:06
on 06-09-2018 13:06
Got a response from the O2 Compaints review team - to summarise they have informed me that they are not upholding my complaint as there is nothing they can do about providing a date for the software update.
They have informed me that if i am not satisfied with this (not sure why they beleive i would be?!) then i can take this up with the Ombudsman.
As an aside, having spoke with Huawei about this - they have taken my build version, IMEI etc and are looking into being able to push out the software update directly to my phone. I have reminded them that this isnt just about Oreo and that i was seeking a solution to ensure any subsequent updates be provided to my handset. I still have a week to wait until their timeline expires so just playing the waiting game for now.
As for O2, i will be communicating back to them that i remain unsatisfied with the level of response that i have been provided and see where that can go.
on 11-09-2018 09:18
on 13-09-2018 11:26
on 13-09-2018 11:26
Yes fingers crossed. It has now been over the 2 week period that Huawei mentioned and still no update, so I have emailed them this morning to see if the update has been pushed out or not. Hopefully get a response soon.
It has also been a week since I emailed O2 with my response to their letter regarding my complaint and I havent heard anything back from them as yet. Poor stuff yet again, but will keep at them until I am satisfied with their response.
on 17-09-2018 06:20