Solved: Help with outgoing calls

Anonymous · ‎14-09-2015

Hi, I've a galaxy s4. last week I travelled within the UK but I had no signal anywhere except data in some places. My battery has recently started munching battery and dying with zero usage within 6hrs. I don't have GPS on, or Bluetooth, or backlight etc. I have switched it on and off. I have tried network settings. I can't make outgoing calls. So I can't ring O2. I've been messed around on the live chat and now at the end of my tether. I work long hours and not near an O2 shop so I can't just pop in. Please can somebody help? I can't think anything has changed? rey

MI5 · ‎14-09-2015

Could be a swollen battery but I think there may be other issues too.
Best to contact Samsung and get them to look at it for you.
0330 SAMSUNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎14-09-2015

Could be a swollen battery but I think there may be other issues too.
Best to contact Samsung and get them to look at it for you.
0330 SAMSUNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-09-2015

Well I certainly won't be (able to) ring them! Or find an O2 guru live!

Thank you for your response.

MI5 · ‎14-09-2015

You can email them too if you have no other phone to call on http://www.samsung.com/uk/info/contactus.html

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-09-2015

Well I certainly can't ring them. And O2 guru isn't a goer. Pfft.

thanks for replying.

Anonymous · ‎14-09-2015

I have emailed too 😊

Cleoriff · ‎14-09-2015

Personally I wouldn't even bother with the O2 Guru. Samsung are by far your best bet

Veritas Numquam Perit

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