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Help With Picture Messaging

Anonymous
Not applicable

Hi - Looking for some help, I can't send or receive picture messages, O2 have tried to help and are sending me a new sim card out, they did manage to get it to send out pic but still not receive them. My phone is a galaxy s2, anyone any ideas please?

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MI5
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1 - APN's correct? 2 - Cell data turned on? 3 - MMS provisioned on your account? 4 - Credit on phone if PAYG (MMS not included in allowances)?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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GrahamF
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@MI5 wrote:
1 - APN's correct? 2 - Cell data turned on? 3 - MMS provisioned on your account? 4 - Credit on phone if PAYG (MMS not included in allowances)?

all of the above & wifi off.........?? Smiley Indifferent

Everything will be OK in the end. If it isn't OK, then it's not the end!!
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jonsie
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@GrahamF wrote:

@MI5 wrote:
1 - APN's correct? 2 - Cell data turned on? 3 - MMS provisioned on your account? 4 - Credit on phone if PAYG (MMS not included in allowances)?

all of the above & wifi off.........?? Smiley Indifferent


...will we ever know??:smileytongue:

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MI5
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The S2 will turn on data even if connected to wifi automatically to send & receive MMS messages, providing "use packet data" is ticked wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 8
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Anonymous
Not applicable

Checked all the settings and it's a pay monthly deal, tried it with wifi on and off and still nothing, should get the new sim today so hopefully it might work after that.

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jonsie
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Once you have inserted the new sim, ensure the settings are as follows:


MMS
Name: O2 UK Pay Monthly MMS
APN: wap.o2.co.uk
Proxy: Not set
Port: Not Set
Username: o2wap
Password: password
Server: Not set
MMSC: http://mmsc.mms.o2.co.uk:8002
MMS Proxy:  82.132.254.1
MMS port: 8080
MCC: 234
MNC: 10
Authentication: PAP
APN type: mms
APN protocol: IPv4

 

If you change any settings, then reboot the phone and try to send yourself a photo.

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MI5
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If it still doesn't work after the above you need to call CS to have the MMS reprovisioned on your account. This means it needs deleting and re applying 24 hours later.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 8
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