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Anonymous · ‎12-06-2015

I seem to be having trouble sending text messages on my device, i just get the following
"Unable to send message after multiple attempts"

Is there a problem with O2 or is my phone knackered?

This isn't the first time its happened either..

MI5 · ‎12-06-2015

Check you text message centre number is correct.
An incorrect number suggests you have the wrong sim card.
http://www.o2.co.uk/help/phones-and-devices/text-message-settings

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Bambino · ‎12-06-2015

Check here to see if there is a problem in your area: http://status.o2.co.uk/

I DO NOT WORK FOR O2

Anonymous · ‎12-06-2015

Thankyou Bambino, very useful link, but it says there are no problems in the area at this time.

MI5 · ‎12-06-2015

Check you text message centre number is correct.
An incorrect number suggests you have the wrong sim card.
http://www.o2.co.uk/help/phones-and-devices/text-message-settings

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-06-2015

BRILLIANT The number was incorrect..Thanks so much

MI5 · ‎12-06-2015

No worries, but you should now pop into an O2 shop and get the correct sim for your account type. Contract and PAYG are different, and each time you turn phone off and on it will reset to the number stored on the sim card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎12-06-2015

Ahh wrong sim, that would do it.

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